A Canadian fractional CMO consultancy: fixing copy that read as PR

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Last updated: 10 November 2026

In short: a Canadian fractional CMO consultancy started cold email with us in October 2026. The first week reached 1,916 people and booked one meeting, but the replies showed the emails read as a PR pitch. We rewrote the copy, rebuilt the sending setup and moved the list up-market. By 4 November about 3,800 prospects had been reached and 4 meetings booked. By 10 November its three campaigns had 12 positive replies. The consultancy is not named.

The client

A fractional CMO consultancy based in Canada. Its first campaigns went to three segments: consumer brands, booked experiences such as tours and attractions, and health businesses.

The challenge

The first week, 5 to 12 October 2026, looked like this:

SegmentPeople emailedHuman repliesPositive replies
Booked experiences785124
Consumer brands874141
Health25730
All three1,91629 (1.5%)5

One positive reply became a meeting. The reply rate was healthy, but the negative replies all said the same thing: "we aren't looking for PR services." The emails were selling PR, and the client sells a fractional CMO. Many of the companies on the list also had 4 to 10 staff, too small to pay for a fractional CMO.

The approach

Copy angle. On 12 October we wrote new first emails for each segment that sell the consultant as a fractional CMO, with proof from that segment. The health campaign, with no positive replies, was paused.

Deliverability. The sending setup was rebuilt between 16 October and 2 November, with 30 new mailboxes whose daily volume was ramped up gradually. Sending was paused for that time. Bounces were 0.8% over the period.

Targeting. After a review call on 4 November, two new segments replaced the old focus from 9 November: food and drink brands sold through retail, and health and wellness companies that sell products rather than clinic services. Nonprofits were dropped because earlier leads had no budget. The target is 10 to 15 meetings a month.

Reply handling. Our team drafts every reply and proposes a call to anyone who shows interest. Details on our appointment setting for marketing agencies.

The results so far

MeasureFigurePeriod
Prospects reachedAbout 3,8006 October to 4 November 2026
Meetings booked46 October to 4 November 2026
Positive replies, three campaigns12To 10 November 2026
Bounce rate0.8%6 October to 4 November 2026

These are booked meetings, not held ones. We bill only for qualified meetings that took place. The new segments started on 9 November, so their results are not in these figures yet.

Frequently asked questions

Why did the first emails get the wrong replies?

They described the service as PR. Prospects who did not want PR said so, and the ones who might have wanted a fractional CMO were never told that was on offer.

How many meetings did the fractional CMO campaigns book?

4 meetings booked from about 3,800 prospects reached between 6 October and 4 November 2026. By 10 November the three campaigns had 12 positive replies.

Why move the list up-market?

Companies with 4 to 10 staff rarely have the budget for a fractional CMO. The new segments are product companies with larger, steadier marketing budgets.

Is this client named anywhere?

No. We describe clients by their market unless they have agreed to be named, as set out in our methodology.


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